Audits & Non-Conforming Events in iPassport
Implement a culture of proactive problem solving rather than reactive troubleshooting by creating and managing non-conforming events within iPassport
iPassport also includes an external auditing feature which provides a very useful resource to store and manage NC’s generated during inspections.
Non Conforming Events
iPassport includes comprehensive functionality to create and manage the resultant corrective/ preventative (CAPA) actions in order to identify and implement a corrective action plan.
- Non Compliance Number
- Discovery Date
- Discovery Time
- Non-Compliance Manager
- Resolve By Date
- Escalate To
- Immediate or Corrective Action Taken?
- Non Compliance Impact
Non-conformities created via an audit are done so when the organization is determined to be non-compliant to a particular requirement. At that time, iPassport customers may begin creating information about the NC event directly from the audit. It is also possible to create follow up tasks from the audit.
Non-conforming events created independently from audits are done so via iPassport dedicated NC reporting area.
Every customer can also take advantage of iPassport’s external reporting form, which allows staff to raise NC events without logging into the system. This ensures that iPassport “seats” are available to staff that need to work on other items within the system.
Irrespective of the origin of the NC event (audit vs. stand alone), follow up actions can be created to resolve the event. Any number of follow up actions can be created per individual event and each of those actions can be assigned to a different member of staff (if necessary). It’s simple to create tasks with any action using iPassport, so that the action will appear in the assignee’s “to-do” task list. When multiple actions are required for a single event, the actions can be associated with one another for easy tracking. Action updates can be routed to staff members that need to be kept up to date with all progress on a specific action. It is also possible to escalate actions marked as “complete” to a member of management who can then verify that the action was complete to a satisfactory standard.
Clients may create their own action categories, types and statuses in order to help them manage NC events and search for specific information.
iPassport’s NC management functionality includes a “Root Cause” feature which can be used to record the source of the problem and study trends.
iPassport generated NC events may be linked to other items within the system e.g. documentation etc in order to show improvements and corrections.
NC events can be closed once all actions have been completed. Customers are presented with a comments field in order to record any final observations. It is also possible to reopen an event should that be necessary.
iPassport includes functionality to schedule reviews of NC events so that management staff can confirm the event and the final outcome was managed to a satisfactory level.
iPassport includes flexible searching options to allow customers to retrieve NC event records with ease. For example, it is possible to search for events by title, categories, types, status, department etc. Combination searches are also possible to allow for very targeted results.
The entire history of the NC event and its associated follow up actions are automatically captured and recorded within iPassport’s dedicated log areas.