Staff Competency Assessment & Management in iPassport

Evaluate staff competency with iPassport’s complete competency management module

Reading Lists

Task staff with reading relevant documents and acknowledge off with their electronic signature

Competency Tests

Build and schedule quizzes to test employee knowledge and understanding

Assessments

Record direct observations by performing assessments on your team at work

Training

Manage a history of all training courses and who attended them

Evaluate staff competency with iPassport’s complete competency management module. Ensure that all personnel have the ability to apply their skill, knowledge, and experience to perform their laboratory duties correctly.

iPassport can be used to demonstrate assessment of competency in the six areas required by CLIA.

iPassport can be used to establish competency assessment cycles for;

Direct observations of staff performing patient testing (e.g. specimen handling, processing testing etc)
Monitoring the recording and reporting of test results
Intermediate review of test results, quality control records, proficiency testing results etc.
Observation of preventative instrument maintenance and calibration
Staff proficiency testing on both internal blind samples and external testing samples
Competency quizzes and tests to assess staff problem solving skills

(CMS guidance for CLIA competency assessment requirements can be found here)

Use iPassport’s comprehensive competency assessment functionality to ensure that personnel are fulfilling their duties as required by federal regulations.

Competency Tests

iPassport’s staff competency test feature allow clients to easily design competency quizzes to test staff knowledge of topics essential to their role.

iPassport’s competency tests can consist of multiple choice, image and essay-style questions.

Tests can be linked to specific documents and randomized so that staff of the same grade are set varying questions.

When designing competency tests managers may build questions banks, determine points for each question, nominate how many questions should appear in a test, set pass rates and manage retake options. Examiners can also be assigned for grading of free-text questions.

iPassport’s staff competency test interface is extremely intuitive from the end-users perspective. tests are presented to staff in a clean, easy to understand and easy to complete format.

iPassport will automatically grade submitted responses and return the results to the end-users and appropriate managers.

Competency Assessments

Competency assessments are assigned to a supervisor or examiner who will perform the assessment on the individual member of staff.

iPassport’s competency assessments feature provides an effective way to observe and evaluate a candidate’s ability to perform a given procedure, test or maintenance procedure.

iPassport’s competency assessments can consist of multiple choice questions, answers to which can include attachments to allow for documents, forms, images, photos or video to be used to support the assessment.

Personnel qualified to assess staff competency can create an assessment event and then complete information to reflect observation of the candidate.

Each element of competency assessment can be scheduled to take place on a recurring basis, ensuring that staff assessment meets the required frequencies establish by CLIA.

Similar to iPassport’s competency tests functionality, the assessment area also allows examiners to manage assessment retake options should staff not perform to a satisfactory standard.

All elements of competency assessment are stored within iPassport to form part of the individual’s staff profile. Competency results are also stored in the competency area for administrative use.

Training Events

Manage both mandatory and optional training events using iPassport’s module for staff training.

iPassport’s training course feature can be used to create both internal training content as well as importing content from externally managed courses.

Training events can then be scheduled using iPassport to ensure staff receive training essential to their role within the organization.

Available fields when creating new training course templates within iPassport include; Course Title, Cost Per Person, CPD/ CEU Points, Training Course Details, Course Overview, Course Duration, Training Company, Trainers, Training Location, and Training Objective.

The Training Objective field is optional and allows clients to select from a list of iPassport functionality such as controlled documents, equipment etc. Once a category is selected the system will allow you to link the training course to an item from that category. For example, it is possible to link the course template to a specific controlled document. This allows the course to be developed based on the document it is linked to.

The Training Course Details field allows a client to enter text either by typing directly within the dedicated area or by pasting information from an external source.

The Training Company field uses a smart search tool which pulls from the companies and vendors available within your organizations iPassport account.

The Trainers field uses a smart search tool which pulls from a list of trainers associated with the specified training company.

Once the training course template has been created, a training event can be scheduled in order to invite staff. Both individual members of staff and groups of staff can be invited to training events. Training events can be set as mandatory if required.

All staff invited to an iPassport generated training course will receive an invitation from which they can confirm their intention to attend the course.

iPassport’s training event feature provides a convenient overview of all scheduled and completed events.

Following the event, training can be set to complete. A record of completion is then be sent to and stored in all attendee’s staff profile area within iPassport. Registered CPD/ CEU points will also be assigned to attendee’s profiles. It is therefore easy to see which training courses any member of staff has attended.